Request Service

Non-Emergency Maintenance - submit online

For routine service work in your apartment or community, please use the online Service Request form. Your service request will be forwarded to your community's service team for completion.

We strive to address routine service items within a reasonable timeframe. Exceptions may occur if we need to order parts, or if something is happening at our community that requires our immediate attention, including weather conditions, utility emergencies, etc. We will do our best to communicate the status to you.

Emergency Maintenance - call (516) 579-4212

Emergency and urgent service requests cannot be submitted online. Please call our 24-hour service number (516) 579-4212  for anything that requires immediate attention, such as:

- No heat or electricity
- No water or hot water
- Flooding, roof or water leaks of any kind
- Refrigerator or toilet problems

Your phone call will be answered anytime, day or night, and the information will be promptly passed along to the service team.  If you are unsure if your need is urgent, please refer to our Service Request Guidelines page for further details.

Appliance Guides

Having trouble with an appliance? Our appliance guides are designed to help you troubleshoot maintenance problems. Check them out here. You may be able to correct your issue without having to submit a service call.